Inclusion in Action: 9 Skills

    How can you put your good intentions for creating an inclusive team or workplace into action?

    This breakthrough course helps you attract and retain talent because it teaches nine skills to help your team improve communication and collaboration. Learn from realistic scenarios that inspire and demonstrate how having more inclusive conversations and interactions can benefit a company and the individual. Inspire your people to grow and develop amidst change.

    The Inclusion in Action eLearning course has been recognized for excellence in online learning: US Insurance Award, Diversity & Inclusion Initiative of the Year, Brandon Hall Excellence Award – Best Diversity & Inclusion Strategy Telly Award. 


    Give your employees communication skills that work

    The 9 skills are captured in 9 boxes with a photo of each scenario.

    Tens of thousands of people have engaged with this program and are continuing to use the skills.

    “These 9 Skills are game changers. We can find talented people and bring them in, but if we don’t create an environment where we hear every single voice then what good does it do us if we’re not going to listen to them? And the only way for us to listen and hear is for us to be inclusive of everyone’s style, their thoughts.”

    — Myrna L. Estrada, SVP, Field Executive,
    Central Region, Liberty Mutual

    “Inclusion in Action eLearning not only brings attention to inclusion as a necessary leadership skill, it teaches skills that everyone in an organization can learn and practice. Best of all, the vignettes are realistic and really grab your attention.”

    — Gerry Fernandez, President and Founder, Multicultural Foodservice & Hospitality Alliance (MFHA)

    Recognized for excellence in online learning

    The US Insurance Award, Diversity & Inclusion Initiative of the Year, Brandon Hall Excellence Award – Best Diversity & Inclusion Strategy, and the Telly Award.


    • Accessible on desktop and mobile
    • SCORM 1.2
    • Scalable training
    • Realistic scenarios With emotional impact
    • Interactive exercises & activities
    • Final quiz
    • Completion certificate

    • Increased engagement
    • Improved collaboration
    • Accelerated innovation 

    The 9 skills are captured in 9 boxes with a photo of each scenario.

    Inclusion in Action was created in partnership with Liberty Mutual Insurance and is based on the work of Dr. Valerie Batts at VISIONS Inc.

    The course has been recognized by the prestigious Brandon Hall Group in the category of “Best Inclusion and Diversity Strategy.

    ouch that stereotype hurts, how to speak up against stereotypes

    Choose the format that meets your training needs

    Give your employees access to our award-winning asynchronous Inclusion in Action eLearning course

    Access the Inclusion in Action videos, slide decks and handouts to conduct your own instructor-led training

    Online eLearning

    • Scalable and trackable
    • 24/7 on-demand
    • Consistent content
    • Install on your LMS
    • Completion certificate
    • Customizable
    • English and Spanish versions




    When you purchase access to this Online Learning course and complete checkout you’ll receive an email from with more information about how to access the course and instructions you can share with your learners.

    Trainer’s Toolbox

    • Never lose a DVD or USB again
    • 24/7 on-demand
    • Train in-person or virtual
    • Zoom / Teams-friendly
    • Create custom sessions
    • Use any browser and OS
    • Unlimited usage in term




    When you click “Subscribe” you’ll go through the checkout process and make payment. Then, you’ll receive an email from with the link and login credentials.

    If you have any questions, please contact

    FAQ: Training formats, technical details and licensing

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    In what formats is your training offered?

    We offer our training programs in three formats:
    • Self-Paced Online Learning – asynchronous e-Learning course
    • Trainer’s Toolbox – provides access to our videos, Leader’s Guide, PowerPoint files and handouts
    • Interactive Live Webinars – SunShower experts deliver training in customized workshops on Zoom

    What is Self-Paced Online Learning?

    The streaming video course includes the video and offers a bit more information and experience for learners. It’s still short – just 15 minutes! The course has a 10-question quiz at the end and offers a downloadable completion certificate.

    With a 1-year license, you can add this SCORM 1.2 course to your Learning Management System and offer it to your employees inside your own training ecosystem. You can train a handful of people or thousands. Select the level of usage you anticipate and purchase here, or book 20 minutes with Joel Lesko, SunShower’s Producer/President, to craft a custom license.

    What is the Trainer’s Toolbox and how does it work?

    The Trainer’s Toolbox is designed to replace DVDs and USBs. No more, “Who’s got the USB?” or “Uh-oh, we lost it”. All the materials that used to reside on a DVD or USB are now easily accessible from the SunShower Learning website, ready for you whenever you conduct a training. The Trainer’s Toolbox can be used for in-person or virtual training sessions, regardless of your computer’s operating system. You can play the videos full-screen and and present on Teams, Zoom and other virtual platforms.

    Your subscription includes full access to the videos as well as a downloadable Leader’s Guide, PowerPoint files and PDF handouts. And, pricing is flexible, based on team size: small (1-5 facilitators), medium (6-14 facilitators) or large (15-29 facilitators). Upon subscribing, you’ll receive an email from our website with the link and login credentials.

    How is the Self-Paced Online Learning course different from the Trainer’s Toolbox?

    The online course is designed for individual, self-paced use by logging into your own learning management system (LMS) or accessing SunShower’s online LMS. In contrast, the Trainer’s Toolbox is a set of resources (videos, a Leader’s Guide, PowerPoint files and handouts) for you and/or your team of trainers to use to conduct your own instructor-led training – in-person or on virtual platforms like Zoom.

    Are your online courses accessible?

    Accessibility is not just about captions. We are committed to the highest values of accessibility. To achieve that, our roadmap includes not only the basics – transcripts, captions, alt text, and many more features – but also the Extended Audio Description (AD) and other critical corrections. Inclusion is built into every aspect of our work. Each course is at a different stage of development.