Howard Schultz says Starbucks manager showed her own ‘unconscious bias’

Important article about how Starbucks is responding to the incident at their cafe in Philadelphia.

The white Starbucks manager who called 911 on two African American men last week is no longer with the company, with Starbucks’s executive chairman saying the manager likely acted on her own “unconscious bias” when she decided to involve the police.

Howard Schultz told Gayle King of “CBS This Morning” that he spent time with the manager and that she “recognizes that perhaps that call should not have been made.” Schultz said that when the manager called the police, she probably thought they would come to her location in Center City in Philadelphia and talk to the men about why they were there.  “I think you have to say in looking at the tape that she demonstrated her own level of unconscious bias,” Schultz told King. “And in looking at the tape, you ask yourself whether or not that in fact was racial profiling.”

Read the whole article about the response of Starbucks to the incident.

More From Our Blog…

Microaggressions… We have a lot to Learn

Microaggressions… We have a lot to Learn

To be human is to be flawed, but our struggles have the remarkable potential to transform us.  By addressing our mistakes and remaining open to learning, we broaden our understanding, increase our empathy and build our capacity to do better the next time. ...

read more
Focus on DEIB to Thrive During the “Great Resignation”

Focus on DEIB to Thrive During the “Great Resignation”

The “Great Resignation” continues along its historic path with 47.8 million workers quitting their jobs in 2021, which represented a record-setting average of nearly 4 million each month.  As of March 2022, 8.6 million people quit their jobs this year. ...

read more
How To Be an Ally in the Workplace

How To Be an Ally in the Workplace

Article written by Gina Miller: Gina Miller has committed herself to social justice for over a decade through her writing and community activism.  She and her husband have led educational programs, service projects, dialogue workshops, blogs and rallies through...

read more
SunShower is a Communicator Award winner

SunShower is a Communicator Award winner

The 21-Day Plan for Disarming Microaggressions with Dr. Derald Wing Sue has been selected by the Academy of Interactive and Visual Arts to be recognized as a Communicator Award winner!  It’s a wonderful honor and we’re thrilled that this online,...

read more