Howard Schultz says Starbucks manager showed her own ‘unconscious bias’
Important article about how Starbucks is responding to the incident at their cafe in Philadelphia.
The white Starbucks manager who called 911 on two African American men last week is no longer with the company, with Starbucks’s executive chairman saying the manager likely acted on her own “unconscious bias” when she decided to involve the police.
Howard Schultz told Gayle King of “CBS This Morning” that he spent time with the manager and that she “recognizes that perhaps that call should not have been made.” Schultz said that when the manager called the police, she probably thought they would come to her location in Center City in Philadelphia and talk to the men about why they were there. “I think you have to say in looking at the tape that she demonstrated her own level of unconscious bias,” Schultz told King. “And in looking at the tape, you ask yourself whether or not that in fact was racial profiling.”
Read the whole article about the response of Starbucks to the incident.
More From Our Blog…
My Mid-September Reflections
A moment of reflectionAs I sat down to write this email, I found myself scrolling through the mailing list and recognizing so many names—people I’ve had conversations with that still stand out. Whether it was about Ouch!, purchasing a license or discussing trends in...
The Great Detachment: Why Employee Engagement is at Risk—Especially for Gen Z
As described in a recent article entitled, “The Great Detachment is looming for employees, experts warn—especially for Gen Z” by Lindsay Dodgson, employee disengagement is becoming an increasingly critical issue for companies worldwide. With a staggering cost of over...
Understanding Employee Responses to DEI Initiatives: Insights and Strategies
A recent study sheds light on a previously underexplored aspect of DEI training. While much focus has been placed on the facilitators, trainers and the content of DEI programs, this study examines how employees actually respond to the training. Published in Harvard...
SHRM’s Removal of “Equity” From DEI Framework: A Step Backwards Amid Growing Backlash
In a stunning step in the wrong direction, the Society for Human Resources Management (SHRM), the world’s largest HR association, has removed “Equity” from its “IE&D” framework. What message does this send, especially amid strong pushback against Diversity, Equity...
Navigating the Shifting Landscape of Diversity, Equity and Inclusion Programs
In the midst of the evolving landscape of corporate diversity initiatives, there's a seismic shift underway. The once-prominent acronym "DEI" - representing diversity, equity and inclusion - is notably absent from many company discussions. As explained in the article...
A Groundbreaking New Course: Understanding the Complexity of the Asian American Pacific Islander Experience
With over two decades of experience in the educational sector, Hideko Akashi, founder and lead consultant at Liberation Consulting, has been a steadfast advocate for diversity, privilege, social justice, inclusion and equity. Now, she's opening a new chapter with the...
The Deafening Silence of DEI Allies: A Call to Action in Troubled Times
As we commemorate the legacy of Rev. Dr. Martin Luther King Jr., his poignant words echo through the corridors of history, reminding us of the profound impact of silence in the face of injustice.” In the end, we will remember not the words of our enemies, but the...
DEI LEAP: Empowering Leaders Through Turbulent Times
DEI LEAP: Empowering Leaders Through Turbulent Times As we all know, 2024 has brought a wave of attacks against DEI. A handful of outspoken critics, such as Elon Musk, are misrepresenting DEI and attacking the strategies and practices that are creating more equitable...
The Colorblindness Trap
Read. This. Article. It's important. The Color Blindness Trap: How a civil rights ideal got hijacked Nikole Hannah-Jones is a domestic correspondent for The New York Times Magazine focusing on racial injustice. Her extensive reporting in both print and radio has...
The Unbearable Lightness of the “I’m Sorry if You Were Offended” Apology
Have you ever come across that non-apology apology? You know, the one that goes, "I’m sorry if you were offended," or its close cousin, "I’m sorry that you…" These non-apologies aren't just weak; they can actually inflict more harm and exacerbate hurt feelings. They...