Denny’s New TV
“If you look around, we’re not all so different. We all want a friend we can talk to; we all want somewhere where we can be ourselves. A place where it’s okay to be different. And sure, there’s tension out there, but here, you leave that all at the door”…
I’m glad that Denny’s is launching a new campaign focusing on inclusiveness and creating a welcoming place for all their guests and hopefully their staff. In the past, Denny’s has created a lot of bad situations with staff mistreating people based on race and gender and other biases. This is one of the challenges of the restaurant business – giving your team enough training, education, experience and support to serve each and every guest with at least respect, and at best, with a warm welcoming and responsive service.
This is why we’re working on a new program that will help companies and organizations that are in the customer service business – a video and elearning course to help frontline customer service providers disrupt and counteract their own unconscious biases. Watch for it this summer.
Back to Denny’s. I sincerely hope they’ll go beyond a warm and fuzzy advertisement and take the time to support their people with training that helps. It’s an intense business and the contact with guests is intimate and constant. One incident can go viral and cause terrible damage to an international brand. We’re here to help – with our existing programs, Ouch and Defeating Unconscious Bias, and our upcoming Unconscious Bias for the Frontline. And can come and do workshops and coaching.
Congrats again to Denny’s. I’ll give you another try soon.
More From Our Blog…
I have a disability but I am disabled by society.
For the past 6 months, I’ve been working on my e-Learning courses to make them accessible for all learners. This has been quite a journey. I used to think that I had a handle on accessibility as long as I added captions to my videos. But that was just a very small...
Diversity Is the Lifeblood for All Companies, but Is Diversity Enough?
“It's hard to imagine an economy driven by Latino and Latina growth when leadership at the board level and in the C-suite is far less than 5% Latino and Latina. That gap - between the face of leadership and the face of the economy to come - is a vast strategic issue...
Microaggressions… We have a lot to Learn
To be human is to be flawed, but our struggles have the remarkable potential to transform us. By addressing our mistakes and remaining open to learning, we broaden our understanding, increase our empathy and build our capacity to do better the next time. ...
Cristela Alonzo Reminds You That Your Microaggressions Were Never Okay
“I can’t say anything anymore”. That was the complaint from a participant in an online workshop on microaggressions. We had just watched a montage that weaves together common microaggressions and expressions of confusion and pain among those targeted and bystanders....
Focus on DEIB to Thrive During the “Great Resignation”
The “Great Resignation” continues along its historic path with 47.8 million workers quitting their jobs in 2021, which represented a record-setting average of nearly 4 million each month. As of March 2022, 8.6 million people quit their jobs this year. ...
How To Be an Ally in the Workplace
Article written by Gina Miller: Gina Miller has committed herself to social justice for over a decade through her writing and community activism. She and her husband have led educational programs, service projects, dialogue workshops, blogs and rallies through...
The 21-Day Plan for Disarming Microaggressions
Wins the IMA Best in Class Award for Advocacy
I’m delighted to announce that The 21-Day Plan for Disarming Microaggressions has won the Interactive Media Awards (IMA) Best in Class Award in two categories, “Advocacy” and “Training”. The Best in Class Award is the highest honor bestowed by IMA and represents the...
SunShower is a Communicator Award winner
The 21-Day Plan for Disarming Microaggressions with Dr. Derald Wing Sue has been selected by the Academy of Interactive and Visual Arts to be recognized as a Communicator Award winner! It’s a wonderful honor and we’re thrilled that this online,...
Lack of diversity in AI development results in predictable problems, yet they persist
There are articles every day about software programs that have embedded biases. How does this happen? It shouldn’t be a surprise when the teams that write the code are mainly white men. Unless those teams are working to disrupt their unconscious bias and include...
Toxic behavior that affects morale and retention
I came across an article in Fast Company (LINK) by Melinda Briana Epler, the author of How to Be an Ally: Actions You Can Take for a Stronger, Happier, Workplace. Melinda makes many excellent points about microaggressions and non-verbal bullying. She writes about the...