Denny’s New TV

“If you look around, we’re not all so different. We all want a friend we can talk to; we all want somewhere where we can be ourselves. A place where it’s okay to be different. And sure, there’s tension out there, but here, you leave that all at the door”…

I’m glad that Denny’s is launching a new campaign focusing on inclusiveness and creating a welcoming place for all their guests and hopefully their staff. In the past, Denny’s has created a lot of bad situations with staff mistreating people based on race and gender and other biases. This is one of the challenges of the restaurant business – giving your team enough training, education, experience and support to serve each and every guest with at least respect, and at best, with a warm welcoming and responsive service.

This is why we’re working on a new program that will help companies and organizations that are in the customer service business – a video and elearning course to help frontline customer service providers disrupt and counteract their own unconscious biases. Watch for it this summer.

Back to Denny’s. I sincerely hope they’ll go beyond a warm and fuzzy advertisement and take the time to support their people with training that helps. It’s an intense business and the contact with guests is intimate and constant. One incident can go viral and cause terrible damage to an international brand. We’re here to help – with our existing programs, Ouch and Defeating Unconscious Bias, and our upcoming Unconscious Bias for the Frontline. And can come and do workshops and coaching.

Congrats again to Denny’s. I’ll give you another try soon.

More From Our Blog…

Inclusive Hiring Practices

Inclusive Hiring Practices

These days, organizations are finding it increasingly difficult to recruit, hire and retain employees. The pandemic has shifted the goalposts for millions of people, if not relocated them to entirely new playing fields (sorry to stretch the metaphors). That’s why...

read more
When Unconscious Bias Training Does More Harm Than Good

When Unconscious Bias Training Does More Harm Than Good

When I talk about our unconscious bias Workshops via Zoom or Defeating Unconscious Bias, our online e-Learning course, I always emphasize that our approach starts with raising awareness and then adds skills that everyone can practice to interrupt bias. So it was...

read more
Death by a Thousand Cuts

Death by a Thousand Cuts

What are the historical roots of microaggressions against Asian Americans? In this important article, published in “Health Matters,” psychiatrist Dr. Warren Ng lays out what microaggressions are and what its history is. The article is, unfortunately, timely because...

read more
The Business Case for DEI: Why Organizations Fall Short

The Business Case for DEI: Why Organizations Fall Short

It seems like there are new articles everyday announcing an organizations’ commitment to diversity, equity and inclusion. You can see the statements on their websites. “We stand for….” or “Our commitment is to…”Many believe that creating a more diverse and inclusive...

read more
14 Microaggressions LGBTQ People Deal With All The Time

14 Microaggressions LGBTQ People Deal With All The Time

If I step on your toe, even if it was unintentional, it still hurts. This is a key point as we consider the challenge of microaggressions. Intention is only part of the story, and it’s not the most important part - impact is where we need to look. "When you’re an...

read more
Dr. Sue’s article in Training Magazine!

Dr. Sue’s article in Training Magazine!

Training Magazine has published Dr. Sue’s article, Disarming Workplace Microaggressions through Microinterventions. READ HERE. In the article, Dr. Sue defines microaggressions as the everyday slights, put-downs, insults and indignities that marginalized group members...

read more
Remote Learning and Microaggressions

Remote Learning and Microaggressions

In these COVID-19 pandemic times, we are facing a new area of concern with regard to Equity, Diversity, and Inclusion—the remote learning environment. With so many children out of their physical classrooms and engaging in classes via online learning, many parents are...

read more