Skill 9: Notice Both Interpersonal Process and Content

Inclusion in Action Skill 9: Notice Both Interpersonal Process and Content represents the ninth skill in the Inclusion in Action series. Process is how we engage with others. Content is the work we do. The pressure we often experience at work tends to place a strong emphasis on content. Timelines, deadlines and a lack of resources lead us to focus more on getting the work done, driving execution and meeting goals – often at the expense of the interpersonal process. Skill 9 teaches us that attention to interpersonal process can help a team be more effective with respect to the content. In fact, both are needed to create an environment that maximizes innovation and success.