Communicating Respectfully in a Diverse World

This program is a communication recovery course that teaches skills that help people improve their relations even when someone has said or done something - without blame or shame. The workplace is increasingly diverse and with that diversity, the challenges of communicating and collaborating with the greatest respect is paramount.

We are all human and will make mistakes. Unfortunately, in today's world, there is little room for a mistake or misstep, as people make assumptions and point fingers. This course offers skills and pro tips to help speak up and speak out with grace and humanity. 

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Ouch! is a communication recovery course that teaches skills that help people improve their relations even when someone has said or done something - without blame or shame. Ouch offers six skills for speaking up in a way that preserves and deepens the communication and respect. In this day and age, don't we all need help with skills to communicate respectfully?  

Enroll as an individual and start now!
Or, license the course for your organization. Request a quote with the form below.

Skills to Speak Up

“Ouch! That Stereotype Hurts teaches six actionable skills that help us align our everyday behaviors with our larger goals and good intentions to treat others with respect. Ouch! has been widely adopted because it teaches how to speak up with compassion and without blaming or embarrassing the person who said something. The research shows that when they encounter stereotypes or other demeaning comments, people actually use the skills – they are more willing to speak up when they might have otherwise stayed silent.”
                                                   ~ Leslie Aguilar, author of the Ouch! book and founder of the Ouch! program

“The simple act of naming a bias as such or objecting to it on the spot establishes a social atmosphere that discourages it: saying nothing serves to condone it.” ~ Daniel Goleman, Emotional Intelligence

Emotional impact

Ouch is known for having an emotional impact because the video includes stereotypes we unfortunately continue to hear. You will remember the 6 techniques and you can always say, "Ouch!"

Skills you can use 

You'll learn skills you can use in your professional and personal life. With the right Research also shows that with the right communication techniques that avoid blame or shame, individuals are more likely to speak up. 
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Words of praise for Ouch! That Stereotype Hurts

“The Ouch Video is a great complement to our harassment training since many potential harassment situations involve those “not so obvious” stereotypical comments. As participants watched the video, we could see heads nodding in agreement that stereotypes still exist. Since rolling out the training, employees in all of our facilities across the U.S. are saying “ouch” to speak up against stereotypes.”
Employee Relations Specialist,
Fortune 1000 company
Finally, a video that shows the viewer exactly how to respond in moments of diversity-related tension! No blame, no guilt, no conflict – just practical, specific skills that can be immediately applied in the workplace. Ouch! is a must-have and a must-see for anyone seeking to create and sustain a respectful workplace.
Sondra Thiederman, Ph.D.
“I’m so passionate about the tools that the Ouch! program brings because they give people the opportunity to have a layer of protection and safety that helps them know what to say in the moment. Practicing these tools is what helps people speak up. And I tell people all the time, speak, even if your voice shakes; you’ll get better at it.” 
Lisette Martinez
Chief EDIB Officer
National Audubon Society

Would you like to license Ouch! for your organization?

Special pricing is available when you license for your group, team, school, university or corporation. 

Fill out this form, and Joel Lesko, SunShower Learning's director will respond with information about licensing and how you can install the course in your internal LMS or use our LMS. 

SunShower Learning is experienced in helping large and small organizations integrate eLearning courses into training systems.

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