GenShift: From Tension to Teamwork
Watch the Webinar

Write your awesome label here.
Key Takeaways from this interview webinar

Generational differences in the workplace can either cause tension or fuel teamwork—it all depends on how we approach them. Dr. Katherine Jeffery shared powerful insights into understanding and leveraging generational diversity to create more effective teams.

1️⃣ The Generational Shift is Here—Are You Ready
We now have 5 generations working together—each with different communication styles, leadership expectations, and workplace values.The workplace isn’t “business as usual” anymore. It’s evolving rapidly, and adapting to these shifts is critical for success.

2️⃣ Where Generational Differences Create the Most Friction
Communication styles: Some prefer emails, others thrive on instant messaging, and some still like a good old-fashioned phone call.

📧📱📞Work-life balance expectations: 
Boomers and Gen X might see staying late as dedication, while Millennials and Gen Z prioritize flexibility.Technology preferences: Digital-first vs. traditional approaches to work tools can create friction if not addressed.

3️⃣ How to Bridge the Gap & Build Teamwork
Listen before you assume. Stereotypes (like "Gen Z is lazy" or "Boomers hate change") create barriers. Understanding each other’s experiences helps build respect.Mix up collaboration styles. A hybrid of structured meetings and casual check-ins can help all generations stay engaged.

Encourage knowledge-sharing. Reverse mentoring—where younger employees teach tech skills while experienced employees share leadership insights—is a game-changer.
"The course is impressively good. I was a little daunted at first by the sheer amount of information, but the user-friendly features like videos, scenarios and embedded games, involving guessing emoji meanings and so forth quickly transformed that initial overload into enjoyment. 
Dr. Jeffery is a fabulous presenter, and her huge knowledge base, combined with the clear sense of her wanting to help people, shines through the entire course. She could not be a more perfect presenter. The course invites me into the essence of the generational dynamics playing out in the world all around me." ~ GF, San Francisco

The GenShift course is a masterclass 

GenShift was produced by SunShower Learning in partnership with Dr. Jeffery. The course explains the profound changes that are happening in the workplace and the reasons why, and it teaches specific skills to improve communication, collaboration, and understanding across the generations. 

Learn skills, what Dr. Jeffery calls, "GenShifts," that you can use to begin to communicate and collaborate across generations. There are four modules:
  • Defining the Generations: Gain a comprehensive understanding of each generational cohort.
  • The Roots of Generational Tension: Discover the underlying causes of workplace friction.
  • Lessons From Dr. Jeffery's Research: Learn key insights from Dr. Jeffery’s groundbreaking work.
  • From Tension to Teamwork: Master the skills and strategies to create cohesive, high-performing teams.

As Dr. Jeffery’s research and extensive experience reveal, understanding generational dynamics is key to unlocking a team's full potential.This diversity presents unique challenges, but it also offers remarkable opportunities for collaboration and innovation. By understanding generational dynamics, every leader and team member can contribute to creating a cohesive, high-performing team where each generation's strengths are harnessed and respected. 

Meet your instructor

Dr. Katherine Jeffery is a pioneering generational researcher and practitioner dedicated to helping companies thrive amid the ongoing global leadership transition. With decades of expertise, Dr. Jeffery has made it her mission to empower teams with the tools they need to succeed across generations.

The GenShift eLearning Course

Based on Dr. Jeffery’s extensive research and real-world experience, the GenShift eLearning course is a masterclass designed to transform how your teams communicate, collaborate, and succeed. This course isn’t just informative—it’s engaging, thought-provoking, and even fun!

Write your awesome label here.

The Challenge

Generational Tension

Did you know that 80% of workplace tensions stem from generational differences, yet 95% of organizations aren’t taking action? GenShift provides the practical solutions you need to turn generational tension into teamwork.

What You’ll Learn:
  • Identify and Appreciate: Recognize the unique values, communication styles, and work preferences of each generation.
  • Understand and Adapt: Explore how upbringing and cultural contexts shape work behaviors.
  • Collaborate and Innovate: Develop strategies to foster synergy within your multi-generational teams.
  • Leverage Strengths: Harness the distinctive skills and experiences each generation brings to the table.

Words of praise for GenShift!

Katherine Jeffery has done the research and this course includes all her tips and guidance for actually communicating and collaborating across generations. Highly recommended.
Talent development
Fortune 500 company
GenShifts is unique. It accurately describes the conflicts we all experience in the workplace and then offers skills everyone can use. 
Terrance Michales
Consultant
We were fortunate to have Katherine come in to speak with us. But she can't go to every location and a presentation isn't the same as a course. The scenarios in this course are incredibly realistic - we were all laughing at how many times we saw ourselves. 
HR Talent
Orata Health Systems