The Inclusion Bundle

The Inclusion Bundle packages Gateways to Inclusion together with The Uh-Oh Syndrome.

Gateways to Inclusion uses four realistic scenarios to show how difficult encounters can be transformed into “Gateway” experiences. Dr. Sondra Thiederman explains how this will lead to better relationships and increased understanding.

The Uh-Oh Syndrome is an edited version of Inclusion Insights, taking 72 minutes down to 28 minutes. Dr Robbins introduces the concept of “Mental models”, explaining where they come from and why we hate it so much when we encounter things that don’t fit those models.

    The Inclusion Bundle

    In-Person Training


    • Best for In Person Training
    • Available on DVD or USB
    • Includes Leader’s Guide + Reminder Cards

    SKU: N/A Category:

    The Inclusion Bundle

    Online e-Learning Course

    • Custom Pricing
    • Best for Individual Learning – Replaces Workshop
    • Install on your LMS or use ours

    The Inclusion Bundle

    Online Streaming Video Course

    • Best for Individual Learning with minimal time
    • Quiz for immediate feedback
    • Install on your LMS or use ours

    Tension Happens!

    Let’s face it, any workplace can be a minefield of misunderstandings, hurt feelings, and even conflict. Embarrassment, looking foolish, feeling like a bad person, anger, resentment. These are the feelings that can come up when you have a negative encounter in the workplace. When you’ve said something wrong. When you hear something offensive. Things sure can get tense when something you say has been taken out of context!

    The good news is, it doesn’t have to be that way.

    The Inclusion Bundle packages Dr. Sondra Thiederman’s “Gateways to Inclusion” and Dr. Steve Robbin’s “The Uh-Oh Syndrome” together to show how these uncomfortable situations can be transformed by recognizing how everyday experiences influence our interpretations of the people and world around us.


    When you hear something offensive or perhaps you’ve said something wrong..… feelings can be hurt and people go away embarrassed, angry, resentful and more. But these difficult encounters don’t have to remain difficult. If handled properly, these uncomfortable situations can be transformed. Opening that gateway to conversation – and holding it open – rather than slamming it shut in fear or anger has immeasurable benefits. That is why Dr. Sondra Thiederman calls them “Gateway Events.” But to make this work, we need to talk to each other. This video package provides four immediately-applicable skills that will help you turn these tense moments into productive conversations.

    The Benefits:

    Opening a gateway to conversation – and holding it open – rather than slamming it shut in fear or anger has immeasurable benefits. These include:

    • Increased harmony and better working relationships
    • Reduced manager time spent mediating tension and misunderstanding
    • Increased employee engagement and commitment
    • An atmosphere of respect and inclusion
    • Improved teamwork and productivity


    Why is it that in traditional diversity training, many people still feel left out? How about a new approach to diversity based on entertaining new ideas from different perspectives? How innovative would that be?

    The Learning Objectives:

    1. Examine how nice, well-meaning people engage in unintentional intolerance.
    2. Recognize and understand how closed-mindedness and exclusion take place, and how to become more open-minded to new people and novel ideas.
    3. Discover how everyday experiences shape our perspectives and influence our interpretations of the people and world around us.

    If we can begin to understand it from that type of framework we can easily see how developing open-minded individuals and organizational cultures is the first stage of the “diversity journey” and how the work of “diversity and inclusion” can positively impact:

    1. Creativity and innovation;
    2. Employee engagement and enthusiasm;
    3. Continuous learning and improvement.

    The unique manner in which Dr. Robbins approaches issues of diversity and inclusion, along with his engaging and motivational style are just a few of the powerful reasons why organizations call on him.

    “Gateways to Inclusion is a powerful video. It shows how tension and disrespect can derail even the best of intentions. This is definitely an effective tool to use in preparing leaders and employees for tough conversations that can lead to productive outcomes.”

    Effenus Henderson former Vice-President, Diversity Weyerhaeuser Company

    “In an increasingly diverse world, you can count on running into a tense moment at some point. This video, Gateways to Inclusion, gives people the basic tools and insights for turning potential breakdowns into breakthroughs. Everyone can benefit from this honest, direct, practical, and extremely well executed tool for building inclusion.”

    Michael Wheeler, Assoc. Director of Diversity OMNICOMEMEDIA GROUP

    “Gateways is a practical training tool for any organization that is working on fostering an inclusive workplace. Through realistic vignettes, Dr. Thiederman provides clear steps to avert diversity conflicts and convert them into opportunities for productive conversations. The scenarios will resonate with any organization as will the tools to address the disconnects.”

    Rohini Anand, Senior Vice-President and Chief Diversity Officer Sodexo

    “Dr. Robbins brings a unique and insightful perspective to the field of diversity. His approach to diversity helps us to recognize that we all play a role in the development of an inclusive work environment and brings the diversity discussion into the 21st century.”

    Glenn Winfree, Aetna

    Book a Discovery Meeting

    Demo an e-Learning course, tell us your needs and goals, or make a plan for your DEI Learning Journey – when you book a meeting, we’ll give you free access to an e-Learning course as pre-work for up to 20 people (a value of up to $450).